Privacy & Data Protection

At LifeEnergy Europe, we are committed to protecting your personal data, respecting your privacy, and handling your information in a transparent, fair, and secure way.

What We Collect The types of personal data we may collect and use. How We Use It Why we process your data and on which basis. Your Rights Access, correction, deletion, objection, and more. Delete My Data How to request deletion of your personal data.

Who We Are

This website is operated by LifeEnergy Europe. We act as the controller of personal data processed through this website in relation to customer communication, orders, delivery, support, and related business operations.

If you have any privacy-related questions, or if you want to exercise your rights, please contact us using the contact details listed at the bottom of this page.

What Personal Data We May Collect

Depending on how you interact with our website, we may collect and process:

name and surname
billing and shipping address
email address and phone number
company details where relevant
order history and transaction-related information
support messages and customer service communication
technical website data such as IP address, browser type, cookies, and usage data

We aim to collect only data that is relevant, necessary, and proportionate for the purpose for which it is used.

How We Use Your Data

Your personal data may be used to:

process and deliver your orders
provide customer support and handle complaints or returns
communicate with you about your order, request, or account
meet legal, accounting, tax, and compliance obligations
improve our website, services, and user experience
send marketing communication where you have consented or where otherwise permitted by law
protect our website, customers, and business against misuse, fraud, or security incidents

Under the GDPR, organisations must process personal data lawfully, fairly, and transparently, and only for specified purposes using adequate and relevant data.

Legal Bases for Processing

We process personal data only when we have a valid legal basis to do so, such as:

performance of a contract, for example when processing your order
compliance with legal obligations, such as tax and accounting requirements
our legitimate interests, such as website security, fraud prevention, and service improvement
your consent, where consent is required, such as certain marketing activities

Sharing of Data

We may share your data only where necessary and appropriate, for example with payment providers, delivery partners, hosting or technical service providers, accountants, legal advisers, or public authorities where required by law.

We do not sell your personal data.

Where third-party providers process personal data on our behalf, we expect them to use appropriate technical and organisational measures to protect it.

How Long We Keep Your Data

We keep personal data only for as long as necessary for the relevant purpose, including customer service, order fulfilment, warranty handling, legal compliance, accounting, fraud prevention, and dispute resolution.

Some data may need to be retained longer where required by law, especially tax, accounting, or transaction records. Other data may be deleted or anonymised when it is no longer needed.

GDPR requires storage limitation, meaning personal data should not be kept longer than necessary for the purposes for which it was collected.

Cookies and Website Analytics

Our website may use cookies and similar technologies to ensure proper site functionality, remember preferences, improve website performance, and understand how visitors use our pages.

Where required, you will be asked to manage or consent to cookies through the relevant banner or settings tool.

Your Data Protection Rights

Under the GDPR, individuals have a number of rights over their personal data, including the right to be informed, access, rectification, erasure, restriction, portability, objection, and rights related to automated decision-making. :contentReference[oaicite:3]{index=3}

Right of access — to know whether we process your data and to receive a copy where applicable
Right to rectification — to correct inaccurate or incomplete personal data
Right to erasure — to request deletion of personal data in certain circumstances
Right to restriction — to request limitation of processing in certain cases
Right to data portability — to receive data in a usable format where applicable
Right to object — to object to certain types of processing, including direct marketing

Deletion of Data on Request

If you want us to delete your personal data, you may submit a request at any time.

We will review your request in accordance with applicable law. Please note that the right to erasure is not absolute. In some cases, we may need to retain certain information where it is required for legal obligations, fraud prevention, accounting records, warranty claims, contract enforcement, or the establishment, exercise, or defence of legal claims.

To submit a deletion request, please include:

your full name
the email address used on the website or for the order
your order number, if relevant
a short statement that you are requesting deletion of your personal data

We may need to verify your identity before fulfilling access, deletion, or other privacy-related requests.

Access, Correction, or Objection Requests

You may also contact us if you wish to:

receive a copy of your data
correct inaccurate information
object to certain processing activities
restrict processing in specific situations
ask questions about how your data is used

The right of access is intended to let individuals understand whether their data is processed, access it, and verify the lawfulness of the processing.

Data Security

We use appropriate technical and organisational measures designed to protect personal data against unauthorised access, accidental loss, unlawful destruction, misuse, or disclosure.

While no internet-based system can be guaranteed to be completely secure, we take data protection and security seriously and work to maintain reasonable safeguards.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The most recent version published on this page will apply.