Customer Service
We want your shopping experience with LifeEnergy Europe to be clear, safe, and reliable from the moment you place your order until your product arrives and beyond.
Orders & Payment
Everything you need to know before and after checkout.
DeliveryShipping & Delivery
Delivery options, transport details, and shipping guidance.
ReturnsReturns & Refunds
How returns, withdrawal requests, inspections, and refunds work.
SupportContact Support
Need help? Reach out to us directly for assistance.
Clear order processing from checkout to confirmation.
Once you place an order through our webshop, you will receive an order confirmation and all relevant details for processing.
Order confirmation
After checkout, we send you an order confirmation with the selected products, billing and delivery details, payment method, and order reference.
Please review your order confirmation carefully and contact us immediately if any information is incorrect.
Payment methods
We offer secure payment options through the methods available during checkout. Depending on your country and eligibility, payment may be available by card, payment link, bank transfer, Klarna, Buy Now Pay Later, or other approved methods shown on the checkout page.
Only payment methods displayed during checkout are available for your order.
Need help before paying?
If you are unsure which payment method is best for your order, if you need a business offer, or if your product requires compatibility confirmation, please contact us before purchase.
Electrical products, plugs and international compatibility
Products sold by LifeEnergy Europe are generally supplied for the European market, unless clearly stated otherwise on the product page, quotation, invoice, or written order confirmation.
Electrical appliances are normally supplied with an EU plug and are intended for use with the voltage, frequency, plug type, safety requirements, and operating conditions specified by the manufacturer for that product.
Customers ordering from outside the European Union, or for use in countries with different plug types, sockets, electrical standards, certifications, or local safety requirements, are responsible for checking compatibility before purchase. This includes, without limitation, local voltage, frequency, plug/socket type, grounding, adapters, converters, extension leads, and any local electrical or safety regulations.
If a product is used with an unsuitable adapter, converter, inverter, extension lead, modified plug, damaged electrical connection, or in a country or environment for which it was not supplied or confirmed as compatible, this may affect warranty assessment and may exclude warranty coverage where the issue is caused by incorrect electrical use, connection, modification, or local incompatibility.
If you are unsure whether a product is suitable for your country, installation, socket type, or intended use, please contact us before purchase so we can confirm the available version and any known compatibility limitations.
Delivery across Europe and selected international markets.
Shipping costs and delivery options may vary depending on destination country, product size and weight, carrier availability, and current logistics conditions.
Displayed shipping rates
For many countries, shipping rates are displayed directly during checkout. The available options depend on the delivery address and products in the cart.
Manual shipping confirmation
For larger, heavier, fragile, professional, or specialized products, shipping may need to be confirmed manually so we can offer the most suitable and reliable option.
Transport partners
We work with several transport partners and always aim to find the most reliable solution for your order.
Large or specialized products
If you are ordering a larger, heavier, fragile, or more specialized product, we strongly recommend contacting us before purchase so we can confirm availability, handling, delivery options, and any special logistics requirements.
Consumer withdrawal, returns, and refund rules.
If you are not fully satisfied with your purchase, you may request a return in accordance with applicable consumer protection rules.
Consumer right of withdrawal
If you are a consumer and you purchased online, you may generally withdraw from the purchase within 14 days after delivery, without giving a reason, unless a legal exception applies.
The withdrawal period starts from the day you, or a third party indicated by you who is not the carrier, receives the goods.
Business customers
The statutory consumer right of withdrawal applies to consumers only. It does not apply to business customers, companies, legal persons, professional users, or B2B purchases, unless we expressly approve a return separately.
B2B returns, cancellations, replacements, and service cases are handled individually depending on the product, order type, and agreed commercial terms.
How to request a return or withdrawal
Please do not send any product back without contacting us first. To request a return, withdrawal, complaint, or order support, use our Orders & Returns form. Registered customers should log in before submitting a request whenever possible, because registered account requests can be processed more efficiently.
Return address
After your return request is reviewed, we may instruct you to send the product to the following return address:
LifeEnergy Europe
Jamine 14
10090 Zagreb
Croatia
Please include your order number and return reference if provided. Products sent without prior contact or without clear order identification may take longer to process.
Condition of returned goods
To receive a full refund of the product price, the product must be returned new, unused, complete, undamaged, and properly packed in its original packaging, including all accessories, manuals, parts, protective materials, and original product packaging where applicable.
You may inspect the product only to the extent necessary to establish its nature, characteristics, and functioning, similar to what would normally be allowed in a physical store.
If the product is used, damaged, incomplete, opened beyond what is necessary, missing packaging or accessories, or reduced in value because of handling beyond what is necessary, we may reduce the refund in accordance with applicable law.
Return shipping costs
The customer is responsible for the direct cost of returning goods, unless the return is caused by our error or by a confirmed product defect covered by mandatory consumer protection rules.
For large, heavy, fragile, or specialized products, return transport must be arranged carefully and safely. The customer remains responsible for the product until it is received back by us.
Refund amount
After we receive and inspect the returned product, we refund the price paid for the returned product, provided that the product is new, unused, complete, undamaged, and returned in suitable original packaging.
Return shipping costs are paid by the customer, unless the return is caused by our error or by a confirmed product defect covered by mandatory consumer protection rules.
Additional services, payment fees, order processing fees, handling fees, special delivery services, installation, service work, and other additional costs are not refunded, except where refund is required by mandatory applicable consumer law.
Refund timing
Refunds are processed only after we receive and inspect the returned product. We aim to process approved refunds within 7 days after receiving and inspecting the returned goods.
If mandatory consumer law requires a different refund deadline, that legal deadline will apply. For sales contracts, we may withhold the refund until we receive the goods back or until you provide proof that the goods have been sent back, where applicable.
Refunds are normally issued using the same payment method used for the original transaction, unless another method is agreed and permitted.
Products that may not be eligible for withdrawal or return
The right of withdrawal may not apply, or may be limited, for certain products and situations defined by applicable law. This may include, without limitation:
Damaged, incomplete, faulty, or incorrect orders.
If your order arrives damaged, incomplete, incorrect, or if you experience a product issue, please contact us as soon as possible.
What to include
To help us resolve the matter quickly, please include your order number, a short description of the issue, and photos or video if relevant.
If the parcel is visibly damaged on delivery, please also keep the packaging and report the damage to the carrier where possible.
How we handle complaints
We take every complaint seriously and always do our best to provide a fair and practical solution as quickly as possible.
Depending on the case, the solution may include troubleshooting, spare parts, repair, replacement, refund, or a warranty/service procedure.
Consumer guarantees
Nothing in these customer service terms limits your mandatory consumer rights. If a product is faulty, defective, damaged, or not as described, your statutory guarantee rights apply in accordance with applicable law.
Your data is used only for necessary webshop, order, and support purposes.
When you place an order, we process only the data necessary to complete your purchase, provide support, maintain your customer account and order history, handle delivery, process payments, and meet legal and accounting obligations.
We do not sell your personal information to third parties.
Our website may use cookies and similar technologies to improve website functionality, remember your preferences, and provide a better user experience. By using our site, you agree to the use of cookies in accordance with our privacy practices.
For more details, please review our Privacy Policy.
Need help choosing the right product?
If you are unsure about product selection, delivery options, compatibility, installation, availability, spare parts, service, or professional use, please contact us before placing your order.
Contact Support
For all customer service inquiries, order support, returns, withdrawal requests, complaints, product issues, and service questions, please use our official contact page or the Orders & Returns form.
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